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Justin Brooks

Adhésion le 06 mars 2024

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Dernière activité le 13 juil. 2024

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Dernière activité effectuée par Justin Brooks

Justin Brooks a créé une publication,

Publication Q&A - Help center and community

In our org, we allow employees at our retail sites to submit requests from iPads that are not signed into an account when members of management are not present. We have removed the ‘Your email address’ field from our ticket forms (these employees are not aware of their store's email address) and have replaced it with a ‘Store #' field with a dropdown list of our stores. I am looking for a way to run a trigger/other to have Zendesk look at the Store # they chose and match it to the store's user account in Zendesk. I've tried creating a custom field for a store with their Store # and running a trigger off that but could not find a way to do this that worked properly.

 

Does anyone have any ideas that could help me with this? Thanks in advance!

Publication le 05 juil. 2024 · Justin Brooks

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Justin Brooks a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Davor Japunčić you're an absolute legend. The first suggestion you made under ‘Customize the Help Center JavaScript’ gave me what I needed right away. Thank you so much!!

Afficher le commentaire · Publication le 01 juil. 2024 · Justin Brooks

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Justin Brooks a créé une publication,

Publication Q&A - Help center and community

Is there a way to hide the default ‘Your email address’ field from a ticket form using JavaScript/other? We allow users at our retail locations to submit tickets after-hours from an iPad that is not signed in to any accounts, and we capture their info using a dropdown field for their store number; most of the users submitting these tickets would have no idea what the store's email address is, and it would be much easier if we could simply hide the field, or even turn it into another field entirely without the email validation being done (for instance, capturing the user's phone # rather than email address.)

Modification le 28 juin 2024 · Justin Brooks

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Justin Brooks a créé une publication,

Publication Feedback - Mobile Apps

I'm working on implementing Zendesk within my org, but we're running into a brick wall with follower functionality:

 

We have 30+ users (Maintenance/District Managers/etc) who are primarily on the road and need to be able to see tickets they are following from the mobile iOS app. These users do not need full Zendesk agent functionality, just the ability to see tickets they are following and comment on them as needed. Currently there are no ways to set up a view of tickets I'm following in Zendesk, which prevents the user from being able to view them from the mobile app.

 

Additionally, we would like to receive push notifications/email ANY TIME a follower is added to a ticket, not just when the ticket is created/updated.

Publication le 04 avr. 2024 · Justin Brooks

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Justin Brooks a ajouté un commentaire,

CommentaireBusiness rules

Hey Jacob the Moderator,

 

That's exactly what we needed. Thank you!

 

 

Afficher le commentaire · Publication le 08 mars 2024 · Justin Brooks

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Justin Brooks a ajouté un commentaire,

CommentaireBusiness rules

Could we get an answer to Kristine LaBarbera's question? We are looking at switching to Zendesk, and this is the #1 priority for me to figure out before we switch. Time-based automations based on when a ticket is submitted is extremely high priority for my company.

Afficher le commentaire · Publication le 06 mars 2024 · Justin Brooks

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