Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
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Activité totale1138
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Dernière activité
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Membre depuis
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Abonné à30 utilisateurs
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Abonnés12 utilisateurs
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Votes334
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Abonnements642
Aperçu des activités
Dernière activité effectuée par Joel Hellman-
Joel Hellman a ajouté un commentaire,
Screenshot to clarify what interface I'm referring to:
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Joel Hellman a ajouté un commentaire,
Agree, please throw it away. It breaks all rules for views and confuses everyone, and is just a headache because some agent's might pick tickets from there instead of the Views we have set up for t...
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Joel Hellman a ajouté un commentaire,
Elissa Devan - Community Manager are we talking about the same link though? As the first comment does, I'm referring to this link: Upcoming changes to email behavior.(log in/log out tested)
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Joel Hellman a ajouté un commentaire,
Elissa the link is still restricted "You're not authorized to view" (when I'm logged in to Zendesk support).
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Joel Hellman a ajouté un commentaire,
For our use case, we'd like both to be able to post side conversation updates to channels as well as individuals. Either one or both would bring value to us. The key for our use case is, the recipi...
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Joel Hellman a ajouté un commentaire,
There are two posts that seems related, maybe its possible to merge a bit here, but they were quite old and the legal space has changed a lot (in EU anyway) since they were created: Not to display...
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Joel Hellman a créé une publication,
Opt-out or purge of collected visitor IP addresses and device details
We are a EU-based company and for GDPR compliance and customer privacy reasons, we'd like to be able to purge the IP address and user/device details from our logs created from Zendesk Chat interact...
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Joel Hellman a ajouté un commentaire,
The mechanism used to control ticket visibility (for me that's groups) is one of the key recipes for messiness that is still on my top complaints about Zendesk Support. I first commented on this 4 ...
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Joel Hellman a ajouté un commentaire,
Probably one of the biggest frustrations for the administrator operating the Zendesk Support product. I can often work around it by introducing increased complexity in my business rules and my view...
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Joel Hellman a ajouté un commentaire,
Can we get a comment from Zendesk on the reasoning behind this change? It was efficient to be able to create a work list by ctrl-clicking a number of tickets, without having to wait for each ticket...