Joel Hellman
Zendesk customer since 2015. I admin a few accounts and develop Zendesk apps.
- Activité totale 1206
- Dernière activité
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- Abonnés 13 utilisateurs
- Votes 342
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Aperçu des activités
Dernière activité effectuée par Joel Hellman-
Joel Hellman a créé une publication,
Notification with chrome
Hi there. Could be a pretty simple action, but i need to Chrome to notify me when a new ticket is created. It is really important to keep answer rates as frequent as possible. Is is an extension ...
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Joel Hellman a ajouté un commentaire,
I'm not clear if using the same script on multiple domains or subdomain would mean the customer could initiate a chat on one website, and then browse to another, and keep their session? Scenario A:...
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Joel Hellman a créé une publication,
Encouraging visitor to navigate articles while waiting to be served
RéponduIn the EAP you show the ability to navigate and browse Guide articles while waiting to be served. Thinking myself a chat visitor, I would be hesistant to try this out (i.e. to discover this works)...
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Joel Hellman a ajouté un commentaire,
Any updates to this? We discovered 5 customers who had waited an hour today, thinking there were agents available on the other end. It was probably a lot more right after closing hours who waited f...
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Joel Hellman a ajouté un commentaire,
Amazing! We super happy about this.
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Joel Hellman a ajouté un commentaire,
Super exciting news! Just to clarify because we are so looking forward to it, this would really be a customer/visitor-facing counter? We'd be interested in participating in any beta releases if you...
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Joel Hellman a créé une publication,
Contact options - set visitor expectations
The new contact options (below) are a good improvement that we like and hope to see expanded even further! window.zESettings = { webWidget: { contactOptions: { enabled: true } } ...
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Joel Hellman a créé une publication,
Fix 'time ago' localization in Guide
RéponduThere is no localization for the time components in Guide, or at least not in our language. When I'm looking at a Help Center that's only available in Swedish, all elements are in Swedish, except r...
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Joel Hellman a ajouté un commentaire,
Just like Jenn said, the current behavior does not play well when Zendesk Chat is served through the Zendesk Web Widget.
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Joel Hellman a créé une publication,
Keyboard shortcuts doesn't work in Zendesk Integration
RéponduIt would be nice for us Zendesk Support users if we could get keyboard shortcuts. Shortcuts doesn't work in either embedded top bar app or running the chat in a separate window or tab, at least not...