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Parth Patel
Adhésion le 22 mars 2024
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Dernière activité le 29 mars 2024
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Dernière activité effectuée par Parth Patel
Parth Patel a ajouté un commentaire,
Hi Tipene, uploaded to zendesk apps. I dont think i can run secure credentials locally.
Afficher le commentaire · Publication le 29 mars 2024 · Parth Patel
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Parth Patel a ajouté un commentaire,
Eric, Will, did you guys ever find a solution to this? I am attempting the exact same thing and getting this issue.
manifest.json
"location": {"support": {"nav_bar": "assets/iframe.html"}},"parameters": [{"name": "access_token","type": "oauth"}],"oauth": {"client_id": "*********************************","client_secret": "**********************************","authorize_uri": "https://app.ninjarmm.com/oauth/authorize","access_token_uri": "https://app.ninjarmm.com/oauth/token","scopes": ["control monitoring management"]},
bottom of iframe.html
Afficher le commentaire · Publication le 25 mars 2024 · Parth Patel
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Parth Patel a ajouté un commentaire,
If anyone else is looking for a solution to get third party emails to directly get updates in the tickets, My solution was to use the ZAF Client Request to submit an internal comment in the ticket with the body containing [{{ticket.encoded_id}}] and then using regex to extract it and sending it as field to my third party platform as a field they put in the email response. and i have the email they send to as my Zendesk support email. As long as the encoded_id is in the body somewhere, it should update the ticket directly.
Afficher le commentaire · Publication le 24 mars 2024 · Parth Patel
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Parth Patel a créé une publication,
Publication le 22 mars 2024 · Parth Patel
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