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Chaitali Pathak

Adhésion le 30 avr. 2024

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Dernière activité le 05 févr. 2025

Zendesk Product Manager

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Dernière activité effectuée par Chaitali Pathak

Chaitali Pathak a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Dear Kelly Tengco 


Thank you for reaching out and sharing your thoughts with us. We sincerely apologize for the delay in addressing your feedback regarding accessibility. We understand how essential it is for our platform to be accommodating, especially for users rely on assistive technologies, and we genuinely appreciate your patience.
 

We want to assure you that we are now actively looking into it. To facilitate this process, we kindly ask you to reach out to us directly at product-accessibility@zendesk.com. Alternatively, creating a support ticket would also be very helpful for us to track your concerns more effectively.
 

Afficher le commentaire · Modification le 05 févr. 2025 · Chaitali Pathak

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Chaitali Pathak a ajouté un commentaire,

CommentaireTicket management

Johannes Garske - You can use these APIs

Tags on closed tickets can be updated via both: 
  ** PUT /api/v2/tickets/{ticket_id}  
  ** PUT /api/v2/tickets/update_many

Afficher le commentaire · Modification le 20 déc. 2024 · Chaitali Pathak

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Chaitali Pathak a ajouté un commentaire,

CommentaireTicket management

Pedro Castro - Hi! At the moment only admins can modify the closed tickets using agent workspace or by using APIs. For now, we are not supporting the modification using triggers!

Afficher le commentaire · Publication le 20 déc. 2024 · Chaitali Pathak

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Chaitali Pathak a ajouté un commentaire,

CommentaireTicket management

Alek Reed - This error appears when you have any empty required field on a closed ticket. 

E.g. If the ticket holds any custom or standard field which is non-modifiable (not supported by modify closed ticket scope at the moment), then though you make changes to the ticket (say you update the subject, priority, tags .. any supported field) then also, we don't allow to resubmit that ticket. 

Only solution to this is - Those tickets will be modifiable over the period as we support different fields modification. 

Afficher le commentaire · Publication le 20 déc. 2024 · Chaitali Pathak

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Chaitali Pathak a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Scott Tynan Matt Russell - Could you please check once and confirm? I started getting responses already!

Afficher le commentaire · Publication le 13 déc. 2024 · Chaitali Pathak

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Chaitali Pathak a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Scott Tynan  : Thank you for letting us know. The access has been updated now!

Afficher le commentaire · Publication le 09 déc. 2024 · Chaitali Pathak

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Chaitali Pathak a créé une publication,

Publication Feedback - Ticketing system (Support)

Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guide us in this process. You’re invited to participate in a brief survey designed about your experiences with our current ticket sharing feature. With your responses, we can shape our future roadmap for enhancements to better meet your needs. 

 

Click the link below to take the survey and share your feedback. Thank you for your participation and support!

[Link to Survey]

Modification le 13 déc. 2024 · Chaitali Pathak

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Chaitali Pathak a ajouté un commentaire,

CommentaireTicket management

Hi Janderson Kalendae

For now, CSAT survey modification is not supported on a closed ticket. But, we are considering it as part of our roadmap as a nice to have functionality. 

Afficher le commentaire · Publication le 22 juil. 2024 · Chaitali Pathak

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