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Helen Davies

Adhésion le 25 mars 2024

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Dernière activité le 26 mars 2024

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Helen Davies a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This would also be hugely beneficial to all of our businesses within our Group. We often get email responses in error when an alternate team needed to go back directly to the customer.

Afficher le commentaire · Publication le 26 mars 2024 · Helen Davies

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Helen Davies a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)

We have agents that put their out of office on and when they return from leave tickets have reopened in their name because a trigger has run (e.g. reopening a pending ticket after a time). Am I right in that the OOO app will not work when a trigger reopens a ticket or for tickets in pending that might reopen because a customer replies? If so has anyone found a workaround to this issue or is this part of the development needed for the app?  Many thanks. 

Afficher le commentaire · Publication le 25 mars 2024 · Helen Davies

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Helen Davies a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Kolten, as we are almost at the end of Q1 2024 I was wondering if you could share an update on the explore phase given the extensive challenges this is causing most of our businesses please?  Many thanks.

Afficher le commentaire · Publication le 25 mars 2024 · Helen Davies

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