Beatrice Schembri

Hi David, have you followed the whole guide on InternalNote?
https://internalnote.com/jwt-messaging/
Regarding this step
“Create a web service (e.g. via Cloudflare Workers) to generate a valid Valid JWT”
how are you generating your JWT token?

Can you console log the logged in user and the token you are passing to the widget? In my case, first I was sending a badly formed request to the backend, then when I fixed that I returned a whole object and not just the token, so authorization did not pass (again, for me it was about authenticating from Help Center to messaging chat, but adapt to your case).

Hello, I kept getting 401 errors yesterday when I was testing the authentication of messaging widget on my Help Center using jwt.io. So my code looks a bit different.

In the end I realized that my payload was wrong:

{

      "scope": "user",

      "external_id": "this-is-a-string",

      "email": "email@emai.com", 

      "email_verified": true

 }
and secret base64 encoded had to be unchecked as I was not decoding it.

Hi Greg Katechis, maybe you can help me out.
We bought the developer license for a custom theme in our Help Center, and now we would like to add authentication for the widget if the user is logged in. I tried following code snippets but now getting the error above. I have been adding code to document_head.hbs

Thanks Thomas

I see the issue now - we don't have the option to edit the code with our current theme free plan. I will keep this in mind.

Hi Thomas, I am also interested in knowing if and how we can access the Zendesk Help Center source code. Unless you meant a custom help page created by us clients?