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Afton Rupert
Adhésion le 03 avr. 2024
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Dernière activité le 10 févr. 2025
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Dernière activité effectuée par Afton Rupert
Afton Rupert a ajouté un commentaire,
+1
Afficher le commentaire · Publication le 14 janv. 2025 · Afton Rupert
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Afton Rupert a ajouté un commentaire,
+1 to all feedback shared! Having the Zendesk ticket # in the transcript would be a great first step alongside getting all of this into Explore so we can view transcripts beyond the 30 day window.
Afficher le commentaire · Publication le 06 janv. 2025 · Afton Rupert
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Afton Rupert a ajouté un commentaire,
+1 to maintain the group assignment and not the assignee
I'd also like to understand how this works when an agent is OOO (using the Zendesk Out of Office app). Would a ticket be assigned to them when they are unavailable?
Afficher le commentaire · Publication le 13 déc. 2024 · Afton Rupert
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Afton Rupert a créé une publication,
Hi Team,
Can we please have conditional fields/formatting available within Messaging?
Having the same functionality as our forms will allow for more streamlined and efficient workflows while improving the customer experience.
Thanks!
Publication le 10 déc. 2024 · Afton Rupert
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Afton Rupert a ajouté un commentaire,
+1 for this feature
Afficher le commentaire · Publication le 10 déc. 2024 · Afton Rupert
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Afton Rupert a ajouté un commentaire,
+1 - we'd love to have this feature!
Afficher le commentaire · Publication le 06 nov. 2024 · Afton Rupert
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Afton Rupert a ajouté un commentaire,
Rina - did y'all find a help to help with the multiple tickets on the same issue by the same end-user? We are facing this problem now and looking for ways to improve! Thanks
Afficher le commentaire · Publication le 22 oct. 2024 · Afton Rupert
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Afton Rupert a ajouté un commentaire,
+1 - would love to have this functionality available!
Afficher le commentaire · Publication le 10 oct. 2024 · Afton Rupert
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Afton Rupert a ajouté un commentaire,
+1
Afficher le commentaire · Publication le 22 sept. 2024 · Afton Rupert
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Afton Rupert a ajouté un commentaire,
+1 - would love to have this functionality!
Afficher le commentaire · Publication le 28 août 2024 · Afton Rupert
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