Jake G
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Activité totale21
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Dernière activité
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Abonné à0 utilisateur
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Votes3
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Abonnements7
Aperçu des activités
Dernière activité effectuée par Jake G-
Jake G a ajouté un commentaire,
I ended up just using the old integration and removing the new one and it fixed the issue. So I guess until I need more functionality from this integration Ill just keep using the old one since it ...
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Jake G a ajouté un commentaire,
I set this up but I am getting three messages in slack for every ticket. All I want is when a new ticket is created to send a message to a slack channel. Any idea on why its sending three messages...
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Jake G a ajouté un commentaire,
Is there anyway yet to remove the jira_escalate label from being created - I sort of get the reason back in the day but now with field syncing it seems extremely unnecessary
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Jake G a ajouté un commentaire,
Hi Yvonne - How does this work if I am changing from JIRA cloud to JIRA server. The ticket numbers all stay the same but the domain will change from xxxxxx.atlassian.net to customer.url.com for exa...
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Jake G a créé une publication,
Update JIRA fields in Zendesk sidebar
Currently we have a field in JIRA that tracks the votes/request for new features in the jira ticket. It would be pretty awesome if we could edit these in the sidebar when linking a JIRA ticket to a...
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Jake G a ajouté un commentaire,
I agree with Sheldon!
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Jake G a ajouté un commentaire,
Hi Nicole - I think most of understand this and respect it - but you have to agree something this major should be addressed. It kills my support team when trying to create tickets in Jira from Zend...
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Jake G a ajouté un commentaire,
Hi Laura - What 3rd party commercial tools to handle this are you referring to? Is there an addon that makes zendesk attach tickets to a jira ticket so you do not have to have a zendesk login to vi...
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Jake G a ajouté un commentaire,
Agree with Jamie - the answer I got was that you have to buy a user for them. You can buy a special type but it is still $25/user per month with a minimum of $250/mo which is crazy for just viewing...
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Jake G a ajouté un commentaire,
I just realized the zendesk tab also just contains the link. I for sure have to turn on the extra security due to privacy concerns. I still think an easy solution would be to create a new user typ...