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Jan Slansky

Adhésion le 18 sept. 2024

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Dernière activité le 03 févr. 2025

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Dernière activité effectuée par Jan Slansky

Jan Slansky a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

+1 any updates?

Afficher le commentaire · Publication le 03 févr. 2025 · Jan Slansky

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Jan Slansky a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Afficher le commentaire · Publication le 28 nov. 2024 · Jan Slansky

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Jan Slansky a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

It does, but in my case fails when submitting new request.

Afficher le commentaire · Publication le 26 nov. 2024 · Jan Slansky

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Jan Slansky a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Thanks Jakub! Any chance to make ticket field hidden? I mean default ticket field, like Subject or Description.

Afficher le commentaire · Modification le 15 nov. 2024 · Jan Slansky

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Jan Slansky a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Anybody successfully modified this for Copenhagen v4?

Afficher le commentaire · Publication le 23 oct. 2024 · Jan Slansky

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Jan Slansky a créé une publication,

Publication Developer - Zendesk APIs

I can't change user role from “end-user” to “agent” using user API Users | Zendesk Developer Docs. Is it even possible?

Publication le 05 oct. 2024 · Jan Slansky

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Jan Slansky a créé une publication,

Publication Q&A - Help center and community

I'm trying to hide and prepopulate Subject and Description of custom request form. My template is Copenhagen v4. Suggestions found on Zendesk support site don't work. My understanding is that v4 is based on React framework and so input fields do not have hardcoded CSS and are hardly to be addressed by jQuery. I managed to create a workaround by JS function searching for DIV enclosure of specific input field by label of this field. Unfortunately, it doesn't work when JS is put into script.js (not recommended anyways), or anywhere else, like assets, header template, etc. My suspicion is that JS can't access specific DOM object because it doesn't exist at the moment of running this script. Script is running probably before React is done with rendering.

 

So, my question is, did anybody faced the same issue (v4 is fairly new) or is able to suggest how to wait for renderer to finish and run JS afterwards? E.g., how to use React hooks (useEffect, useRef) in Copenhagen v4 theme?

Modification le 18 sept. 2024 · Jan Slansky

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