Sarah Mills

1. Communauté
2. Feedback on Support
3. Expose Zendesk Status for Our Company's Zendesk Instance to Slack

Thanks @Brett and @Andrew.  We did implement the suggested solution today - although we'd still like it to be pod-specific :)  

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• Sarah Mills
• Création 8 février 2019 19:40
• 0 vote

1. Communauté
2. Feedback on Support
3. Expose Zendesk Status for Our Company's Zendesk Instance to Slack

But that would be ALL messages, for ALL pods, correct?  Our support staff doesn't need to be bothered with/sort through issues from other pods that don't affect us.  We were trying to limit the not...

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• Sarah Mills
• Création 8 février 2019 14:05
• 0 vote

1. Communauté
2. Feedback on Support
3. Expose Zendesk Status for Our Company's Zendesk Instance to Slack

I agree with Winston (surprise, since we are directors at the same company).  We are currently manually communicating any and all ZD issues for our pod, and as we look to continuously improve, we w...

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• Sarah Mills
• Création 8 novembre 2018 15:27
• 0 vote

1. Communauté
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

And I as well will +1 this.  I just fielded an email from a customer who was very upset that his system down information was being shared with another unrelated customer - and we did not notice the...

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• Sarah Mills
• Création 26 juin 2018 18:54
• 1 vote