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Hope Notz

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Dernière activité effectuée par Hope Notz
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    Hope Notz a ajouté un commentaire,

    This looks great. I will test it out. Thank you!

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    Hope Notz a ajouté un commentaire,

    Hi Travis! We rely heavily on both macros and the Knowledge Capture application. What we have found works best is to - quite simply - use both! We will first insert the macro with our canned respon...

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    Hope Notz a créé une publication,

    Can Agents follow Organizations?

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    Currently, I have triggers set up for all of my agents who need to follow certain organizations. AKA, someone from that organization submits a ticket > my agents gets CC'd.  The only other way I ca...

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    Hope Notz a ajouté un commentaire,

    Yes to all of this!  Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team trou...

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    Hope Notz a créé une publication,

    Multiple Web Widgets

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    Hello,  I am trying to use the Web Widget on multiple sites that have different needs. One site is internal and I want to show only our internal forms. The other site is our public training portal ...

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    Hope Notz a créé une publication,

    Reset the First Reply SLA

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    Hello! We use Zendesk across departments and use various forms, triggers, etc. to ensure tickets get routed properly. However, we do have some crossover between departments and some tickets end up ...

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    Hope Notz a ajouté un commentaire,

    Gotcha. That makes sense. Unfortunately, I just need single fields locked down for everyone. 

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    Hope Notz a ajouté un commentaire,

    Michael Ohayon, I have Enterprise Support. Do you know how this is configured? I don't see any options on the fields themselves and the role restrictions are not that granular. 

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    Hope Notz a créé une publication,

    Video Support

    Is there a 3rd party video app out there that does not require signing up on a different site, access to user data, etc.? Looking for something quick and simple that agents can use to quickly recor...

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    Hope Notz a ajouté un commentaire,

    I agree. This functionality would eliminate a lot of frustration for me. Is there a third part app available? Similar to the Ticket Field Manager app for Ticket Fields? I tried searching the Market...