Julien M

1. Communauté
2. Support Q&A

Hi everybody,    I would like to automatically add an answer in the ticket to notify the requester if it has been assigned to a specific group and if it has not been updated from 2 days. I don't wa...

• Julien M
• Création 18 juin 2020 12:43
• 3 abonnés
• 6 commentaires
• 0 vote

1. Communauté
2. Explore Q&A

Hello,  I know that it's not an easy question, but is there an easy way to calculate the evolution of an agent ? Is there an easy way to have a rating by agent based on some metrics ? I know there ...

• Julien M
• Création 7 avril 2020 12:31
• 3 abonnés
• 1 commentaire
• 0 vote