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Nate Hales

Adhésion le 29 avr. 2024

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Dernière activité le 26 nov. 2024

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Dernière activité effectuée par Nate Hales

Nate Hales a ajouté un commentaire,

CommentaireZendesk messaging

Need the ability to end session per trigger as well. 

 

Also, wondering if there is a way to bypass omnichannel routing using specific tags? I have limited agents on Saturdays, agents are online for calls but chat is not an option. My bot will tell customers no one is here per business hours, however omnichannel routing then identifies an agent is online and routs the ticket. 

Afficher le commentaire · Publication le 26 nov. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Justin Johnson I 100% agree! With the colored boxes as well, the Modern Experience update is a big hassle for my team. How is that prioritized over blind transfers?  

 

I appreciate the attention Shawna James. Could you speak on how this feature is understood to be of great importance to our customers however this post is from dated 2017? I am disappointed with the consistent idea of the “lack of engagement” answer here and would love a better perspective from within. 

 

Thanks! 

Afficher le commentaire · Publication le 04 oct. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I am finding myself needing min. option automations as well. 

Noting for reference, this was first requested Jan 29, 2021. 

Afficher le commentaire · Publication le 02 oct. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Agree with the above! Also looking for some help. I am trying to automatically tag these tickets that change the contact type. 

So tickets that that come in via Messaging, then the agent changes the contact type to email. I would love to automatically apply the tag {message_to_email}. 

Any suggestions here? Thanks!  

Afficher le commentaire · Publication le 02 oct. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

I agree with the above! 

 

The lack of options for blind transfers is really becoming an issue for my team! 

Afficher le commentaire · Publication le 30 sept. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Still looking for the option to blind transfer. Very disappointing that this is still not an option with Zendesk. Noting the date this was posted as well for reference Posted on: July 30, 2017

Afficher le commentaire · Publication le 24 sept. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Hey Brayden, 

Thanks for your input here, glad I am not the only one experiencing this. 

Unfortunately, as we have just switched to Zendesk, I am finding myself continually disappointed. 

Afficher le commentaire · Modification le 30 sept. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Understood. What does Zendesk recommend my team do for this missing basic function in the meantime where Zendesk is lacking?   

Afficher le commentaire · Publication le 11 sept. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

I am not needing to transfer to agents, but externally to a Brick and Mortar store. Unfortunetly that would not help. It is awkward that our agents have to stay on the phone until the store associate picks up

Afficher le commentaire · Publication le 05 sept. 2024 · Nate Hales

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Nate Hales a ajouté un commentaire,

CommentaireUsers, groups, and organizations

James Hanley I was looking at the provided link above (how to subsequently turn it off (within the Registration section)) I am having a hard time finding this. 

 

I would like to have an active helpcenter, and not have this activation email send. How do I do this? 

Afficher le commentaire · Publication le 22 août 2024 · Nate Hales

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