Hege Farsund Solheim
- Activité totale 48
- Dernière activité
- Membre depuis
- Abonné à 0 utilisateur
- Abonnés 0 utilisateur
- Votes 3
- Abonnements 28
Aperçu des activités
Dernière activité effectuée par Hege Farsund Solheim-
Hege Farsund Solheim a créé une publication,
Separate schedule/opening hours for callback
We need to ensure that our agents can leave our office building at the end of our opening hours, as we do not have much flexibility in letting agents work after hours. However, with callback, we d...
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Hege Farsund Solheim a ajouté un commentaire,
I would also really like to see how often a trigger is fired. When using pro-active chat via triggers, it would be nice to compare the number of times the trigger fired vs how many times the custom...
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Hege Farsund Solheim a ajouté un commentaire,
Thank you, that worked perfectly!
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Hege Farsund Solheim a créé une publication,
Post internal comment with trigger
RéponduI would like to offer extra information for our agents about a ticket topic or a customer/organization, to reduce the number of things our agents have to keep top of mind. Our tickets are almost e...
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Hege Farsund Solheim a ajouté un commentaire,
I would also like to be able to recognize certain email domains and tag the incoming tickets accordingly via a trigger. Tagging individual profiles manually only get me so far, as the domains will ...
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Hege Farsund Solheim a créé une publication,
Comments made
It would be nice to see the number of comments (private or public) made by our agents in real time
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Hege Farsund Solheim a créé une publication,
Abandonment
We would like to see real time abandonment for calls and chats
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Hege Farsund Solheim a créé une publication,
Live-data information on agent level
We want to see a list of each individual agent and what they are doing right now, such as - In call for a duration of 05:31 - Chatting with 3 customers - Typing in ticket "123456”
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Hege Farsund Solheim a créé une publication,
Filter by date
We need to be able to filter Solved tickets by a date range - so that we can see tickets that were solved today only (for example). The same with New tickets.
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Hege Farsund Solheim a créé une publication,
More information about available agents
For the Talk dataset, we would like more information about available agents, such as number of agents online and ready for call vs online and in wrap-up. It would be nice to have a list of all agen...