Hege Farsund Solheim

1. Zendesk updates
2. Announcements
3. Announcing trigger categories

Is it (or will it be) possible to assign triggers to a category in bulk? I would prefer to avoid editing the macros one by one in order to get them into their appropriate cateogories. 

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• Hege Farsund Solheim
• Création 27 janvier 2021 12:30
• 0 vote

1. Communauté
2. Support Q&A
3. While Typing Text Disappears

Our agents also experience this, so I would be glad to see this resolved soon. 

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• Hege Farsund Solheim
• Création 25 novembre 2020 13:49
• 0 vote

1. Communauté
2. Feedback on Talk
3. Strip signature from proactive texts

100% agree - sending a ticket as an sms should be a drop-down feature (and not some trigger setup) and allow no signature. 

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• Hege Farsund Solheim
• Création 20 avril 2020 07:26
• 1 vote

1. Communauté
2. Feedback on Chat
3. trigger reporting

I would also really like to see how often a trigger is fired. When using pro-active chat via triggers, it would be nice to compare the number of times the trigger fired vs how many times the custom...

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• Hege Farsund Solheim
• Création 7 février 2020 11:51
• 1 vote

1. Communauté
2. Support Q&A
3. Post internal comment with trigger

Thank you, that worked perfectly! 

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• Hege Farsund Solheim
• Création 6 février 2020 11:36
• 0 vote

1. Communauté
2. Support Q&A
3. Tagging Based on Incoming Email Domain?

I would also like to be able to recognize certain email domains and tag the incoming tickets accordingly via a trigger. Tagging individual profiles manually only get me so far, as the domains will ...

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• Hege Farsund Solheim
• Création 20 janvier 2020 11:18
• 0 vote

1. Communauté
2. Feedback on Talk
3. option for talk agents to set status

I am a bit confused as to why this is tagged as "Answered", when this isn't really something that is available in Zendesk Talk. I would love to see more flexibility with the agent statuses, such as...

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• Hege Farsund Solheim
• Création 15 novembre 2019 08:39
• 0 vote

1. Communauté
2. Feedback on Talk
3. Change talk status color for wrap-up status

I would like to see this as well. Our calls range som very uncomplicated, so agents can go back to online immediately, to calls that take a long time to wrap-up. This is why we have unlimited wrap-...

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• Hege Farsund Solheim
• Création 15 novembre 2019 08:34
• 1 vote

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Why do I get this error message on my shared dashboard? "Authentication expired, please reload your dashboard."

I also get the error message "Authentication expired, reload your dashboard 1." when in the edit-mode of the dashboard. I am an account administrator (the account owner, even), so why does this hap...

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• Hege Farsund Solheim
• Création 17 septembre 2019 11:29
• 0 vote