Hege Farsund Solheim

1. Communauté
2. Feedback on Talk

We need to ensure that our agents can leave our office building at the end of our opening hours, as we do not have much flexibility in letting agents work after hours.  However, with callback, we d...

• Hege Farsund Solheim
• Création 19 février 2020 06:51
• 2 abonnés
• 1 commentaire
• 2 votes

1. Communauté
2. Support Q&A

I would like to offer extra information for our agents about a ticket topic or a customer/organization, to reduce the number of things our agents have to keep top of mind.  Our tickets are almost e...

• Hege Farsund Solheim
• Création 4 février 2020 08:38
• 6 abonnés
• 4 commentaires
• 0 vote

1. Communauté
2. Feedback on Talk

We would prefer to have the Average Wait Time message to be available in more languages than English. (For our call centre: Dutch, French, German, Swedish and Norwegian.) 

• Hege Farsund Solheim
• Création 31 juillet 2019 07:27
• 3 abonnés
• 2 commentaires
• 2 votes