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Hege Farsund Solheim

  • Activité totale
    72
  • Dernière activité
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    0 utilisateur
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    0 utilisateur
  • Votes
    11
  • Abonnements
    49

Publications

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  • Separate schedule/opening hours for callback

    We need to ensure that our agents can leave our office building at the end of our opening hours, as we do not have much flexibility in letting agents work after hours.  However, with callback, we d...

  • Post internal comment with trigger

    Répondu

    I would like to offer extra information for our agents about a ticket topic or a customer/organization, to reduce the number of things our agents have to keep top of mind.  Our tickets are almost e...

  • Average wait time message in multiple languages

    We would prefer to have the Average Wait Time message to be available in more languages than English. (For our call centre: Dutch, French, German, Swedish and Norwegian.)