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Jen Cox

Adhésion le 25 juin 2024

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Dernière activité le 16 sept. 2024

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Dernière activité effectuée par Jen Cox

Jen Cox a créé une publication,

Publication Q&A - Help center and community

I understand that the ticket statuses that are displayed to end users in Help Center are different than the language that's displayed in the admin console.  This configuration is only confusing to the end user who is looking at tickets for their organization or tickets they are cc'd on.  No one is awaiting their reply.  Please change this language to waiting for requestor to reply.

Publication le 09 sept. 2024 · Jen Cox

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Jen Cox a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We really need this too - we want to provide read only access to Product Managers and some Engineering Managers.  We have 1000 useless to us Light Agent seats and no read only access.

Afficher le commentaire · Modification le 06 sept. 2024 · Jen Cox

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Jen Cox a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Agree with Eric, above.  Please make this a setting in the Guide Admin that for an individual article (or bulk update) you can hide owner and/or date time updated.  I feel like this shouldn't need to live in the theme.

Afficher le commentaire · Publication le 13 août 2024 · Jen Cox

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Commentaire de la communauté Q&A - Objects, workspaces, and rules

That's a disappointing response - this should be basic functionality.

Afficher le commentaire · Publication le 02 août 2024 · Jen Cox

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Jen Cox a ajouté un commentaire,

CommentaireGeneral questions and issues about tickets

Barry, it's been a minute.  When will we be able to round robin assign without load balancing?  There are two apps in the marketplace for this single feature.  They are expensive and neither has passed my company's security review.

Afficher le commentaire · Publication le 25 juin 2024 · Jen Cox

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