Fajar Cahyadi

Hi Ivan Miquiabas ,

Here is the screenshot. I only see Triggers and Automations under Business rules. Is there another way to setup SLA?

Hi, I am trying to follow the steps described in this article to define SLA, but under “Business rules”, I only see Triggers and Automations, and I dont see Service Level Agreements. Is it because my Zendesk plan doesnt support it? is there other alternative to setup SLA?

Thanks Kyle Davis . It works. Suppose I want to link 2 tickets as they have similar issue. I want to link them based on ticket ID. How do I do this? There is a “Lookup relationship field” but since the ID is not part of the ticket field, I cant seem to set it up properly.

Similar question for this use case. If I want to create an Incident ticket, I want to link it to ticket ID (s). 

Appreciate if you can show me best practice on how to do this

Hi, how do you put the ticket ID as a column when we see the list of tickets? Right now, per my understanding, the ticket ID is seen only if you hover your mouse to a ticket. Also, how can we assign this ticket ID as one of parameters that the system auto generates when we create new ticket?