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Vitaliia Paniuta (External)

Adhésion le 08 nov. 2024

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Dernière activité le 06 févr. 2025

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Vitaliia Paniuta (External) a ajouté un commentaire,

CommentaireZendesk messaging

We set up a messaging trigger to send a message to a user when a ticket is assigned from a queue. But when we created a slack side conversation from this ticket and the ticket started to be reopened by messages in slack, this trigger continued firing messages to a user about assigned ticket. What condition can we use to avoid it? 
We tried customer previous conversation = 0, but it does not work as we need. 
 

Afficher le commentaire · Modification le 21 nov. 2024 · Vitaliia Paniuta (External)

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Vitaliia Paniuta (External) a ajouté un commentaire,

CommentaireRouting

Is there a condition in queues which can work like “if SLA is close to be breached”?

Afficher le commentaire · Publication le 18 nov. 2024 · Vitaliia Paniuta (External)

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