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Nicole Jacobs

Adhésion le 08 mai 2024

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Dernière activité le 23 mai 2024

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Nicole Jacobs a ajouté un commentaire,

CommentaireHow to solve issues with the email channel

Hi Audrey Ann Cipriano

No unfortunately there are not in the suspended folder either.

Afficher le commentaire · Modification le 23 mai 2024 · Nicole Jacobs

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Nicole Jacobs a ajouté un commentaire,

CommentaireHow to solve issues with the email channel

Hello,

 

We noticed that if a customer send us an email from their Zendesk account to our Zendesk account (they are sending us an email using their Zendesk email address support@XXX.zendesk.com) they don't show up in our Zendesk, we do receive them in our Outlook mailbox. How can we fix that?

Afficher le commentaire · Publication le 22 mai 2024 · Nicole Jacobs

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Nicole Jacobs a ajouté un commentaire,

CommentaireCustomizing reports

Is it possible to change the name of the label. For example in the first chart change the names of Task, Problem, Incident and Question. I am able to do this in the color legend but not when i disable the color legend and try to make changes to the names in the chart itself.

Afficher le commentaire · Publication le 08 mai 2024 · Nicole Jacobs

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