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Shane Maddox

Adhésion le 19 sept. 2024

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Dernière activité le 14 nov. 2024

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Dernière activité effectuée par Shane Maddox

Shane Maddox a ajouté un commentaire,

CommentaireTicket automation and collaboration

+1 for direct messaging.

Afficher le commentaire · Publication le 14 nov. 2024 · Shane Maddox

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Shane Maddox a créé une publication,

Publication Feedback - Ticketing system (Support)

I believe it would be super helpful to utilize the Messaging Updates bell in the agent workspace for @ mentions and follow notices. Our Agents are mostly “head down” or in another window when working help desk. They sometimes miss the notification in the workspace that is visible for a moment then dissolves. 

Publication le 07 oct. 2024 · Shane Maddox

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Shane Maddox a ajouté un commentaire,

CommentaireGeneral questions and issues about tickets

This definitely needs to be an option. I am needing a view for the whole team that will filter followed tickets much like the "My Unsolved' view. Please Zendesk make this available.

Afficher le commentaire · Publication le 19 sept. 2024 · Shane Maddox

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