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Bruno Luchetti

Adhésion le 04 nov. 2024

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Dernière activité le 14 janv. 2025

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Dernière activité effectuée par Bruno Luchetti

Bruno Luchetti a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Any updates on this? Would be good to understand when in 2025 will this be available

Afficher le commentaire · Publication le 14 janv. 2025 · Bruno Luchetti

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Bruno Luchetti a ajouté un commentaire,

CommentaireWhat's new in Zendesk

These features are great but there a few basics missing:

1- Dark Mode

2- Brand specific admins in Guide (this is insane that we don't have)

3- CSAT Voice survey (another basic gap)

4- Ability to filter the Zendesk Talk dashboard by timezone (insanely basic)
 

Afficher le commentaire · Modification le 11 déc. 2024 · Bruno Luchetti

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Bruno Luchetti a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Any updates? This seems like a very basic feature that Zendesk is missing.

Afficher le commentaire · Publication le 19 nov. 2024 · Bruno Luchetti

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Bruno Luchetti a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Any updates here? We are keen to have something like this. In my opinion, it is very basic

Afficher le commentaire · Publication le 19 nov. 2024 · Bruno Luchetti

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Bruno Luchetti a créé une publication,

Publication Q&A - Talk and text

Hello everyone,

 

We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable but still the problem persists. Anyone has experienced this struggle in the past? Every 1/7 calls drop and it is making our customer service team struggle.

 

Could you please help me to fix it?

Publication le 04 nov. 2024 · Bruno Luchetti

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