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Lindsay Lebensohn's Avatar

Lindsay Lebensohn

Adhésion le 22 janv. 2025

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Dernière activité le 06 févr. 2025

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Dernière activité effectuée par Lindsay Lebensohn

Lindsay Lebensohn a ajouté un commentaire,

Commentaire de la communauté Feedback - Zendesk AI and automation

We have the same use case - our product names gets translated. We cannot role out the bot in multiple languages because of this. 

Afficher le commentaire · Publication le 06 févr. 2025 · Lindsay Lebensohn

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Lindsay Lebensohn a ajouté un commentaire,

Commentaire de la communauté Feedback - Zendesk AI and automation

Is there anything around this in the roadmap already? Lots of companies have products and things that they wouldn't want translated. A glossary is very very necessary. 

Afficher le commentaire · Publication le 05 févr. 2025 · Lindsay Lebensohn

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Lindsay Lebensohn a créé une publication,

Publication Feedback - Zendesk AI and automation

When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be nice to customize the ‘buttons’ the bot gives. We have two products and when a user asks to talk to a human, we ask; which product are you contacting us about 1. Product A or 2. Product B. 

 

Unfortunately, the translations translate the product names, which is definitely not what I want.  

 

I would like to enable translations on a component level OR even better, to have a glossary for the AI that also extends to the Knowledge Base on if this word is X in english, it's Y in Danish (etc)

Publication le 05 févr. 2025 · Lindsay Lebensohn

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