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Armelle

Adhésion le 28 mai 2024

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Commentaire de la communauté Discussion - Success with Zendesk
Communauté

Hi @Ilya Gook, 

 

Thank you for your response and for sharing the link to the article. It will be very helpful! 

Afficher le commentaire · Publication le 29 mai 2024 · Armelle

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What SLA for a B2B tech start-up?

Hi, 

 

I'm working on implementing an SLA for our several support channels. We are a small tech start-up that mostly works with B2B partners. I'm the only person in charge of the customer service, but we don't receive that many emails and calls (around 50 emails and 70 calls per month). What do you suggest would be a good SLA for the email channel? 

 

Thank you in advance,

Publication le 28 mai 2024 · Armelle

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