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KLOY

Adhésion le 31 mai 2024

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Dernière activité le 31 mai 2024

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KLOY a ajouté un commentaire,

CommentaireManaging Talk

Call Summaries combine information under one summarize line and created a false narrative.

 

Customer was making small talk with agent about the weather and it turned it into a priority for the escalation.

Customer did not mention they needed it due to weather conditions, they needed the trauma backpack for a soldier at Fort Drum

 

False Summary Example:
- The missing backpack will be shipped once we recieve more stock on the 6th 
- Customer mentioned they are close to Fort Drum and need trauma backpacks due to weather conditions.

 

Is there a way to edit summaries that are completely wrong or a way to flag them for feedback to Zendesk?

Afficher le commentaire · Modification le 31 mai 2024 · KLOY

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