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Rhys Ashall
Adhésion le 03 janv. 2025
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Dernière activité le 03 janv. 2025
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Dernière activité effectuée par Rhys Ashall
Rhys Ashall a créé une publication,
Could a feature be added where Admins to Voice have full capabilities of both Admin and Team Leader roles so they are able to listen to live calls. As the Admin and a Team leader i find it limiting to my role that admin access does not have the highest accesses and allowed to complete all actions a team leader and admin can complete.
Actions unable to complete
- Listen to Live calls (to support agents)
- receive transferred calls where escalation is required.
lack of being able to do these is limiting my role as both Admin and Team leader.
Publication le 03 janv. 2025 · Rhys Ashall
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