Jake Bantz
Associate Manager, Technical Support
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Activité totale249
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Dernière activité
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Membre depuis
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Abonné à19 utilisateurs
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Votes45
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Abonnements119
Commentaires
Activité récente par Jake Bantz-
Hi Akhter, Shahroze, You're executing one of the ways I've seen this done - to use some DOM manipulation/injection based on the selected value. Alternatively, you could indeed use some "dummy" tick...
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Hi Akhter, Shahroze, I don't see any elements in my Copenhagen theme with the id of article-sidenav, but I did notice on the article template, that there is an article-sidebar class. If this is not...
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Hi Lila Kingsley! I hope you're well. The workflow I would suggest would be to use the methods above to remove the unwanted option from the dropdown on the new request page, and then try to route a...
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Hi Bethany, Have you created a dynamic content item per the "Note" in the yellow box on the article? Once you have created that item with the variants to match your current Help Center locale, it w...
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Hello! First, I would recommend removing the request placeholder from the Header template since you don't want it to appear for any users. Next, know that our default Copenhagen theme has a request...
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Hi Rich! I think I have just the thing for your use case. As we show in our developer documentation here, you can add a ticket form parameter to the helper. In your case, you would want something l...
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Hi! Could you maybe add alternate templates for these categories instead to render different sidebar experiences? We go into more detail on this in Adding multiple article, section, and category te...
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Hi Michelle, There isn't a way to implement a conditional statement to check the current page, but you could possibly add a Javascript snippet in a <script> block only on the new request template w...
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Hi Scott, There is not a location where a user can view all articles. Instead of using the page_path here, you would want to link directly to a section, category, or other similar page by just usin...
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Thanks Trapta! Another solution would be to hide the comments by using Curlybars. Unfortunately we cannot hide the comment section by category, but we can hide it by section. Where Ray has used the...