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Dana Harrison

Adhésion le 07 juin 2024

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Dernière activité le 05 août 2024

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Dana Harrison a créé une publication,

Publication Q&A - Talk and text

We are setting up Zendesk Talk as part of a Support suite. We'd like customers to be able to make appointments with us and may use the Setmore integration for this. This would allow customers to make appointments via website and chat, but not by phone…we'd like customers to have the option of calling to make an appointment (and have the call handled by auto-attendant, not a live person). My understanding is that Talk does not support this either.

 

I'm wondering if anyone has integrated with another service to add this feature??

Publication le 05 août 2024 · Dana Harrison

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CommentaireGetting started with Talk

I am working to understanding at what point ZenDesk Talk would not be sufficient and a third-party telephony service (e.g., Genesys, RingCentral) would be best. Is there any guidance available on this?

 

Afficher le commentaire · Publication le 07 juin 2024 · Dana Harrison

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