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Peter Cimring
Adhésion le 21 juin 2024
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Dernière activité le 22 janv. 2025
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Dernière activité effectuée par Peter Cimring
Peter Cimring a créé une publication,
Hi
How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?
Thanks!
Example:
https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html
Modification le 22 janv. 2025 · Peter Cimring
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Peter Cimring a ajouté un commentaire,
Hi
Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)
We are looking to implement a 301 Redirect (not a JS-based flow).
Thanks!
Afficher le commentaire · Modification le 14 janv. 2025 · Peter Cimring
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Peter Cimring a ajouté un commentaire,
Thanks
What's the general process for signing up for an EAP?
Afficher le commentaire · Modification le 26 sept. 2024 · Peter Cimring
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Peter Cimring a ajouté un commentaire,
Hi
Any update on this?
Thanks
Afficher le commentaire · Modification le 25 sept. 2024 · Peter Cimring
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Peter Cimring a ajouté un commentaire,
Thanks, Shawna James
Yes - that's what I was looking for :)
But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).
Out of curiosity, who can we contact to find out more about updating our plan?
Afficher le commentaire · Modification le 27 juin 2024 · Peter Cimring
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Peter Cimring a ajouté un commentaire,
This thread is a few years old. Is reusable content now supported?
Afficher le commentaire · Publication le 23 juin 2024 · Peter Cimring
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Peter Cimring a ajouté un commentaire,
Thanks for this clear and detailed post, Ryan
I just hit the same issue, and this thread was really helpful.
Manually editing the link to include just the URL fragment seems to work:
Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)
Cheers
PS: Shawna - here are our use cases:
a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.
b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state. This had me scratching my head, until I came across this post.
Afficher le commentaire · Modification le 21 juin 2024 · Peter Cimring
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