Recherches récentes


Pas de recherche récente

Peter Cimring's Avatar

Peter Cimring

Adhésion le 21 juin 2024

·

Dernière activité le 22 janv. 2025

Suivis

0

Abonnés

0

Activité totale

16

Votes

5

Abonnements

4

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Peter Cimring

Peter Cimring a créé une publication,

Publication Developer - Zendesk APIs

Hi

How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?

Thanks!

Example:

https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html

Modification le 22 janv. 2025 · Peter Cimring

0

Abonnés

2

Votes

1

Commentaire


Peter Cimring a ajouté un commentaire,

CommentaireSEO and help center search

Hi

Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)

We are looking to implement a 301 Redirect (not a JS-based flow).

Thanks!

Afficher le commentaire · Modification le 14 janv. 2025 · Peter Cimring

0

Abonnés

0

Votes

0

Commentaire


Peter Cimring a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Thanks

What's the general process for signing up for an EAP?

Afficher le commentaire · Modification le 26 sept. 2024 · Peter Cimring

0

Abonnés

0

Votes

0

Commentaire


Peter Cimring a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi

Any update on this?

Thanks

Afficher le commentaire · Modification le 25 sept. 2024 · Peter Cimring

0

Abonnés

0

Votes

0

Commentaire


Peter Cimring a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Thanks, Shawna James 

Yes - that's what I was looking for :)

But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).

Out of curiosity, who can we contact to find out more about updating our plan?

Afficher le commentaire · Modification le 27 juin 2024 · Peter Cimring

0

Abonnés

0

Votes

0

Commentaire


Peter Cimring a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

This thread is a few years old. Is reusable content now supported?

Afficher le commentaire · Publication le 23 juin 2024 · Peter Cimring

0

Abonnés

0

Votes

0

Commentaire


Peter Cimring a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Thanks for this clear and detailed post, Ryan

I just hit the same issue, and this thread was really helpful.

Manually editing the link to include just the URL fragment seems to work:

Jump to header

Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)

Cheers

PS: Shawna - here are our use cases:

a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.

b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state.  This had me scratching my head, until I came across this post.

 

Afficher le commentaire · Modification le 21 juin 2024 · Peter Cimring

0

Abonnés

1

vote

0

Commentaire