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Jen Overall

Adhésion le 29 juil. 2024

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Dernière activité le 20 janv. 2025

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Dernière activité effectuée par Jen Overall

Jen Overall a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

There's a few issues with tables:
When you write underneath a table, the text wraps next t it. The only way to get it underneath as wanted, is to hit enter several times and have a huge gap so when you publish it, it looks normal.

 

If I create a table and no longer want it, there's no easy option to delete it easily. You can only delete one row at a time. Theres an option to sleect the table then click delete on the keyboard but there should be an option that says, delete table, just as there is an option that says, delete row or delete column.

Publication le 20 janv. 2025 · Jen Overall

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Jen Overall a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

I agree, I think it should be on the toolbar without having to click on the down arrow. 

Afficher le commentaire · Publication le 20 janv. 2025 · Jen Overall

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Jen Overall a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

We have a HelpCentre that requires users to sign in and be authenticated. We added a messaging bot but it does not read the Help centre articles because users are not authenticated in messaging. The first authentication doesn't talk to the other. We've been given a very complex solution involving JWT tokens and a lot of work form our end. We've been told Zendesk are going to fix this issue next year. Do you know when this will happen?

Publication le 11 oct. 2024 · Jen Overall

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