Edward Judd

1. Communauté
2. Support Q&A
3. Add description to the Attachments field for "Submit a request" form

Thanks, Vladan. That's worked perfectly!

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• Edward Judd
• Création 16 mars 2018 11:52
• 0 vote

1. Communauté
2. Support Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi,We're looking to use the attachment field as a way for users to send us a copy of their proof of purchase when they submit their ticket using a certain form (a 'hardware fault' form).We're also ...

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• Edward Judd
• Création 13 mars 2018 16:18
• 0 vote

1. Communauté
2. Feedback on Chat
3. Add the ability to set ticket field values from within Zendesk Chat

Hi Ramin, We have considered using chat tags but the problem with these is that it's an open text field but we have our enquiry type fields set via drop downs. There are a around 50 different 'enqu...

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• Edward Judd
• Création 3 novembre 2017 10:39
• 3 votes

1. Communauté
2. Feedback on Chat
3. Add the ability to set ticket field values from within Zendesk Chat

Hi Ramin, They are two custom fields that we'd like to update at the end of the chat. They are 'enquiry type' fields so we can record the subject of an enquiry. Our current workflow is: Take chat ...

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• Edward Judd
• Création 2 novembre 2017 12:26
• 4 votes