Recherches récentes


Pas de recherche récente

Bruno Gabriel's Avatar

Bruno Gabriel

Adhésion le 06 oct. 2024

·

Dernière activité le 18 févr. 2025

Suivis

0

Abonnés

2

Activité totale

74

Votes

7

Abonnements

36

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Bruno Gabriel

Bruno Gabriel a créé une publication,

Publication Feedback - Zendesk AI and automation

It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users.

A potential use case: An end-user request an invoice and provides their VAT number. Auto Assist would then call the relevant API with the provided parameter and return the URL to the document.

 

Publication le 18 févr. 2025 · Bruno Gabriel

0

Abonnés

1

vote

1

Commentaire


Bruno Gabriel a ajouté un commentaire,

CommentaireTicket automation and collaboration

Erin O'Callaghan In the future, auto assist will be able to get data from API to complete actions? Like, if the client requests a document, he can call an endpoint with the URL of the file.

Afficher le commentaire · Publication le 18 févr. 2025 · Bruno Gabriel

0

Abonnés

0

Votes

0

Commentaire


Bruno Gabriel a ajouté un commentaire,

CommentaireExplore recipes

Can't I show by default exactly what agents are online or offline? Without having to detail.

Erin O'Callaghan 

Afficher le commentaire · Publication le 05 janv. 2025 · Bruno Gabriel

0

Abonnés

0

Votes

0

Commentaire


Bruno Gabriel a ajouté un commentaire,

CommentaireExplore recipes

How I remove agents who were downgraded to final users?

Afficher le commentaire · Publication le 05 janv. 2025 · Bruno Gabriel

0

Abonnés

0

Votes

0

Commentaire


Bruno Gabriel a ajouté un commentaire,

CommentaireTeam members and groups

Alina Wright I've sent you the e-mail.

Afficher le commentaire · Publication le 12 déc. 2024 · Bruno Gabriel

0

Abonnés

0

Votes

0

Commentaire


Bruno Gabriel a ajouté un commentaire,

CommentaireTeam members and groups

Kristie Sweeney, it's not out yet :/

 

Our team needs this function.

Afficher le commentaire · Publication le 12 déc. 2024 · Bruno Gabriel

0

Abonnés

0

Votes

0

Commentaire


Bruno Gabriel a ajouté un commentaire,

CommentaireUsing UltimateGPT with AI agents - Advanced

How can I participate in this EAP?

Afficher le commentaire · Publication le 01 déc. 2024 · Bruno Gabriel

0

Abonnés

0

Votes

0

Commentaire


Bruno Gabriel a ajouté un commentaire,

CommentaireTeam members and groups

Same as the abovem when does this feature rollout?

 

Kristie Sweeney 

Afficher le commentaire · Publication le 30 nov. 2024 · Bruno Gabriel

0

Abonnés

0

Votes

0

Commentaire


Bruno Gabriel a créé une publication,

Publication Feedback - Ticketing system (Support)

Recently, after years, Zendesk added two new conditions in views: the ability to see tickets you’re following or CC’d on, but only in groups you are actually part of.
 

This means that if you’re following a ticket in a group you’re not a member of, you can:

 

• See this ticket on the home page

• Search for it

• View it on your profile page

 

However, you won’t see it in views.

 

Zendesk, where’s the logic here? I understand that views are role-based, but it doesn’t make sense for permissions to differ across sections of the support app. There’s no workaround for this, and having these tickets constantly visible on the home page and profile page is extremely inconvenient for agents.


Please, consider fixing this issue and applying the same rule for this conditions in views.

Publication le 29 oct. 2024 · Bruno Gabriel

1

Abonné

2

Votes

2

Commentaires


Bruno Gabriel a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Outra feature request super importante.

 

+1

Afficher le commentaire · Publication le 29 oct. 2024 · Bruno Gabriel

0

Abonnés

1

vote

0

Commentaire