Sanjay Singh

Hey Guys, I'm new to Zendesk. I am generally quite sharp with IT etc but for the life of me iv probable built the firs disabled AI Bot. All i want is a bot that to what's app queries. Just to greet and be polite, ask what the problem is and maybe suggest some solutions to try. Failing which i would like that conversation to be moved to a ticket for human intervention. I'm failing miserably. Can any of you super smart people out here help me and ol stumpy to walk again?