Recherches récentes
Pas de recherche récente

Pavel Gärtner
Adhésion le 25 juil. 2024
·
Dernière activité le 25 juil. 2024
Suivis
0
Abonnés
0
Activité totale
4
Votes
0
Abonnements
2
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Pavel Gärtner
Pavel Gärtner a ajouté un commentaire,
Hello, i have created the trigger with Notify by Autoreply with articles. You can see bellow. Emails are sending, but articles are not attached. I find out, that there can be problem with Intelligent triage. I would like to check settings or activate it but i dont have this item in settings (under admin account) as you can see also bellow. We have "Professional Tier! Could you give me advice what to do?


Thank you very much Pavel
Afficher le commentaire · Publication le 25 juil. 2024 · Pavel Gärtner
0
Abonnés
0
Votes
0
Commentaire
Pavel Gärtner a ajouté un commentaire,
Hi we are answering incoming calls via mobile phone only, so we do not have zendesk (call window) on monitor in front of us.
Does it possible on mobile phone transfer call to another agent or group. For example by press any virtual key on mobile phone display? This agent/group is always the same, so hard setings without choosing.
Thank you Pavel
Afficher le commentaire · Publication le 25 juil. 2024 · Pavel Gärtner
0
Abonnés
0
Votes
0
Commentaire