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Lea Baun

Adhésion le 07 août 2024

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Dernière activité le 21 janv. 2025

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Publication Q&A - Reporting and analytics
Report that measures hours ticket has been assigned to agent

I would like to hear, if any of you have an idea to making a report that shows the following:

 

1. A ticket comes in and gets assigned to an agent. The agent either solves it after x amount of time, or  when it gets reassigns it to another or solved.

Is it possible, to get a report that shows the amount of time the ticket has been assigned to each agent?

Publication le 30 oct. 2024 · Lea Baun

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