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Mariana
Adhésion le 23 oct. 2024
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Dernière activité le 12 déc. 2024
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Dernière activité effectuée par Mariana
Mariana a créé une publication,
Hi, the system should detect when there are no cases in the queue and change agents status to sometime like “quiet time”, that wouldn't impact their adherence.
We are in a quiet period now and my agents go to untracked, impacting their adherence. It's really hard to differentiate untracked due to no cases and actual untracked. Their adherence is super messed up.
I cannot excluded untracked from the reports as I want to see other instances were they are in fact untracked. But the system should be able to know when there are 0 cases in our queues. Thanks!
Publication le 12 déc. 2024 · Mariana
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Mariana a ajouté un commentaire,
Can I not schedule delivery to management staff who do not use QA but are Zendesk light agents?
Afficher le commentaire · Publication le 23 oct. 2024 · Mariana
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Mariana a ajouté un commentaire,
Can I not schedule delivery to management staff who do not use QA but are Zendesk light agents?
Afficher le commentaire · Publication le 23 oct. 2024 · Mariana
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