Rory Dearling
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Dernière activité effectuée par Rory Dearling-
Rory Dearling a ajouté un commentaire,
For the last caveat: An agent is demoted to an end-user. If this happens, but then we switch that person back to an agent, does it not "reverse" the issue? I tried to do this (we were on Plus, but ...
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Rory Dearling a ajouté un commentaire,
Have not yet tried sharing attachments from JIRA to Zen. We can't share attachments in the Zen ticket with our Devs, as the attachment stays in Zendesk (it just sends a link), and we don't allow o...