Chloe Wildman

+1
Throwing in that we have a team that would also benefit from this, especially if it can prevent tickets from getting sent to the Suspended category. We have requests that technically come from our Support address (without getting into a lengthy explanation, this is something that cannot change) resulting in ticket suspension that can only be manually unsuspended due to the requester being the reason it was suspended. If we were able to create a trigger that systematically unsuspend these tickets and modify the requester to do so, that would be much more convenient.