Till Kothe

1. Support
2. ...
3. Jira integration
4. Updating a ticket when the status of a Jira issue changes

@Abby on creation this is not possible (if I remember correctly). We simply set it to "on hold" on the first status transition (from "New" to "In Progress" in our case).

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• Till Kothe
• Création 8 janvier 2016 12:06
• 0 vote

1. Communauté
2. Feedback on Support
3. Audit Logs

I would also like to see changes to groups in the audit log! (or basically any change you can do to Zendesk settings (i.e. not tickets).

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• Till Kothe
• Création 28 janvier 2015 15:21
• 6 votes