Liia

Hi! Can we usr Hours since ticket category solved is less than 1? 
We want to send the CSAT request immideately. We tried to use the placeholder {{satisfaction.survey_section}} in macro but it automatically becomes a link instead of the rating form ( as when you insert the placeholder manually)

SO if we can use the placeholder in the macro, can we use automations less than in an hour? Thank you 

Good day!

Having the same issues or similar. Please advise

From these 3 placeholders, only 1 works:
{{satisfaction.rating_url}} -  works in the email, but when following the link - 403 error https://i.imgur.com/WoiZL7W.png

{{satisfaction.rating_section}} - works in the email, but when following the link - 403 error https://i.imgur.com/WoiZL7W.png

{{satisfaction.survey_section}} - this one works perfectly