Rudolph
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Activité totale158
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes83
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Abonnements39
Aperçu des activités
Dernière activité effectuée par Rudolph-
Rudolph a ajouté un commentaire,
This option should at least be toggleable as well as account settings that let's you choose the default. It's hard to imagine our team adopting Agent Workspaces without the ability to make it so th...
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Rudolph a ajouté un commentaire,
Maria Utard - Dang, you have me beat by about 4 years. I just don't get how we're supposed to communicate both effectively and professionally with customers all over the world if we can't format ou...
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Rudolph a ajouté un commentaire,
Understandable. Thanks, Chris.
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Rudolph a ajouté un commentaire,
Tiffany Green - Any word on the request for non-admins to be able to update other agents' statuses? As it stands now, we are likely moving away from using this app if this feature is not added. Our...
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Rudolph a ajouté un commentaire,
+1 to what Sofia said. We would find it very useful to have this check box not checked by default.
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Rudolph a ajouté un commentaire,
Zendesk, please fix this! The Dynamic Content UI has been atrocious for several years. Our team is also facing the need to delete entries, and I refuse to task anyone on my team with deleting objec...
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Rudolph a ajouté un commentaire,
Is the lost text fixed yet? This is a dealbreaker for my team as far as adding Agent Workspace.
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Rudolph a ajouté un commentaire,
Brilliant post. +100! Our team currently uses Markdown because it allows formatting in Dynamic Content, but we'd much rather use Rich Content.
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Rudolph a ajouté un commentaire,
Brett Bowser - Is there a general estimate of when this feature would be added to Skills-based routing? Our team won't be using this feature until it has the flexibility that Hannah mentioned.We're...
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Rudolph a ajouté un commentaire,
Woah, crazy timing on this! I actually implemented steps 1 & 2 last week before this article was written. I was having some trouble figuring out the solution provided in step 3, so I appreciate the...