Miguel Reimer

1. Communauté
2. Feedback on Gather
3. Reply to forum topics via email

Not having the ability for clients to reply to forum post over email is getting annoying.  I do all my posting from the site so I didn't think to check for this functionality when switching to zend...

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• Miguel Reimer
• Création 7 janvier 2015 04:22
• 1 vote

1. Communauté
2. Feedback on Guide
3. Sub-section in Knowledge Base

Christian, If all we add were FAQs and similar articles in Zendesk, organizing articles non-hierarchically might work.  However, that is not all that useful for product documentation which by its ...

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• Miguel Reimer
• Création 3 janvier 2015 05:13
• 9 votes

1. Communauté
2. Feedback on Guide
3. Sub-section in Knowledge Base

I concur subsections would be useful for more complicated documentation needs.  Also for having multiple versions of documentation available, but now if you use multiple sections in your documenta...

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• Miguel Reimer
• Création 17 octobre 2014 02:25
• 4 votes