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Kristen Vanderkooy

Adhésion le 10 févr. 2025

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Dernière activité le 10 févr. 2025

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Publication Q&A - Reporting and analytics
How many tickets are being solved within set number of days

Hello -  I am looking to build a report that can give me the following metrics. Report on how many tickets are solved within X number of days. Ideally I would like to see percentages of tickets solved in 1, 2, 3, 4, 5, 6, 7 days. I would also like to see this by agent. I would also like to compare weeks to see if there is improvement over time. Is this possible?

Publication le 10 févr. 2025 · Kristen Vanderkooy

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