Kilian Eitzenberger
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Activité totale100
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes87
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Abonnements6
Aperçu des activités
Dernière activité effectuée par Kilian Eitzenberger-
Kilian Eitzenberger a ajouté un commentaire,
We started with Zendesk Support with a small unit to test everything. Now we expand it to a larger team. At the same time our help center is being expanded and some articles must appear in differen...
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Kilian Eitzenberger a ajouté un commentaire,
Mike Bombich thanks for picking up the topic again. As you can see, we are waiting for a while already.
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Kilian Eitzenberger a ajouté un commentaire,
David Andrews Thank you for your hint to Read Receipts. It tested your tool and it works well. Unfortunately we can not use it since it is not compatible with GDPR. In Europe we can not collect the...
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Kilian Eitzenberger a ajouté un commentaire,
Is there any update yet?
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Kilian Eitzenberger a ajouté un commentaire,
Hello, our customers get in touch with us through different webforms. The forms check the email format automatically, but this is not enough to prevent 100% from making a mistake in writing the ema...
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Kilian Eitzenberger a ajouté un commentaire,
I agree. We use Zendesk in our sales process. Basicaly we calculate in another program first and then copy multiple informations from sales offers into ticket fields. This happens way before a tick...
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Kilian Eitzenberger a ajouté un commentaire,
We are also looking for this feature. For our sales department it is important to see specific information on the first glance. We use custom ticket fields for Offer/ Order Numbers and other produc...