Samantha Flaherty
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Activité totale216
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes115
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Abonnements83
Aperçu des activités
Dernière activité effectuée par Samantha Flaherty-
Samantha Flaherty a ajouté un commentaire,
We really need this setting up - I can't give out the 'Manage help centre' role option to all staff as we need agents to only see articles within their teams / shared articles. I mentioned several...
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Samantha Flaherty a ajouté un commentaire,
The issue is that this is a workaround, whether you like to call it that or not. I have also resorted to bookmarking views as I can't use the dashboard at all (and also, I have more personal views ...
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Samantha Flaherty a ajouté un commentaire,
Hey Josh, It's just CSS so you should be able to add badges etc. I haven't added a badge or image for ours so don't have code to share; it should be pretty straightforward to manipulate if you're c...
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Samantha Flaherty a ajouté un commentaire,
I'd also just like to add that I've been struggling for some time with asking people to 'ignore the dashboard' and use our customised views. I'd question why features like Product Trays and Pathfi...
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Samantha Flaherty a ajouté un commentaire,
No problem at all :)
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Samantha Flaherty a ajouté un commentaire,
Hi Douglas, Is your IT Help Centre an independent, full Zendesk instance, separate to your Zendesk Support one? We also have a private area on our help centre, populated with internal content whic...
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Samantha Flaherty a créé une publication,
Custom/Branded HTML structure for articles
First off - I couldn't find the answer I was looking for, based on my searches - if there is an answer for this already, I'd love to read it! I noticed that when Zendesk post articles, and when I m...
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Samantha Flaherty a créé une publication,
Tip: How to add cool agent badges in Communities (Gather)
It's something that has caused lots of discussion in other posts here - how we can get the same cool little badges Zendesk use, on our own Community forums. Thanks to the help of a few Zendesk peo...
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Samantha Flaherty a ajouté un commentaire,
@Chelsea Thanks for your explanation - I realised I typed 'view' when I meant to put 'macros' - I hadn't realised you could tier macros the same as custom fields! (without knowing this, it looked ...
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Samantha Flaherty a ajouté un commentaire,
This is a great article - thanks for writing it up! I think the 'about' field is interesting and would certainly help apply structured tags to tickets and provide clearer reporting. As for the tr...