Vincent Hill

1. Support
2. ...
3. Agent guide for Support
4. Viewing the HTML and original source for incoming tickets

We no longer have this feature. We can view the original email by opening the ticket audit but there's no dropdown anyplace. Was this intentionally disabled, a bug, or something else?

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• Vincent Hill
• Création 17 décembre 2015 22:24
• 0 vote

1. Communauté
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

The ability to add custom fields to the My Activities page would be a huge benefit for our customers. One of the major requests our support reps, sales people, and executives during client visits g...

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• Vincent Hill
• Création 19 juin 2015 18:06
• 5 votes