Dovile Janule

1. Communauté
2. Zendesk Guide EAP - Content Blocks
3. What is the Content Blocks EAP and how do I use it?

We are trying to understand the customer experience with content blocks EAP and identify needs around missing functionality. If you're interested in participating in this usability validation sessi...

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• Dovile Janule
• Création 14 octobre 2020 10:57
• 0 vote

1. Communauté
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

We are trying to understand the customer experience with content blocks EAP and identify needs around missing functionality. If you're interested in participating in this usability validation sessi...

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• Dovile Janule
• Création 14 octobre 2020 10:56
• 0 vote

1. Zendesk updates
2. Announcements
3. Introducing flexible columns in Guide article lists 

Bruce Michelsen I will create a bug ticket for editing saved list names. Thank you for reporting. 

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• Dovile Janule
• Création 27 août 2020 17:48
• 0 vote

1. Zendesk updates
2. Announcements
3. Introducing flexible columns in Guide article lists 

Ryan Boyer this seems to be a bug. I will create a support ticket and we will try to look into fixing it. Thank you for letting us know. 

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• Dovile Janule
• Création 27 août 2020 17:24
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Using article lists for different views of your knowledge base content

Rebecca McMurry we are in the process of slowly rolling this feature out. We expect all customers to have access to this feature by the end of next week. 

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• Dovile Janule
• Création 20 août 2020 07:10
• 0 vote

1. Communauté
2. Feedback on Guide
3. Pre-populate ticket submission form field via query string (Help Center)

👋 We are looking for your valuable insights and perspectives. We’ve been thinking for a while about making our Web Form experience as valuable as possible for you. We think we’ve got some pretty go...

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• Dovile Janule
• Création 17 août 2020 11:51
• 1 vote

1. Communauté
2. Feedback on Guide
3. Share articles across multiple brand accounts

Hi everyone, we are trying to get some things clarified around article multi-placement and understand customers expectations around placing the same article in multiple sections in the same brand o...

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• Dovile Janule
• Création 11 décembre 2019 12:30
• 0 vote

1. Communauté
2. Feedback on Guide
3. Share articles across multiple brand accounts

Hi everyone, we are trying to get some things clarified around article multi-placement and understand customers expectations around placing the same article in multiple sections in the same brand o...

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• Dovile Janule
• Création 11 décembre 2019 12:28
• 0 vote

1. Communauté
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Hi everyone, we are trying to get some things clarified around article multi-placement and understand customers expectations around placing the same article in multiple sections in the same brand o...

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• Dovile Janule
• Création 11 décembre 2019 12:28
• 0 vote

1. Communauté
2. Feedback on Guide
3. Global Variables or find/replace in Guide

Hi everyone, thank you for participating in the survey. We have received a high engagement from so many of you. Wanted to leave a short note that at the moment we are grouping the data and working ...

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• Dovile Janule
• Création 14 octobre 2019 18:35
• 0 vote