Sam Chandler
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Activité totale19
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Sam Chandler-
Sam Chandler a créé un article,
Mise au point : utiliser les SLA pour réussir... pourquoi, quand et comment.
Cette session de Mise au point est consacrée aux SLA (accords sur les niveaux de service). Nous y verrons : Qu’est-ce qu’un SLA ? Le puzzle des règles de gestion Voilà, vous avez des SLA... Super...
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Sam Chandler a ajouté un commentaire,
So true! Often times we get so wrapped up with wowing customers after they've submitted a ticket that we disregard their journey to submitting said ticket.
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Sam Chandler a ajouté un commentaire,
Hi, Suzanne! Thanks so much for taking the time to visit my Fine Tuning series! This is a great question. Whenever I broach this topic with customers, I ask like this: “How are you currently captur...
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Sam Chandler a ajouté un commentaire,
Sooooo happy to hear that, Diane! That mirrors my experience as a customer as well. Anytime you can turn anecdotal data into quantitative analysis you exponentially increase it's validity. You're h...
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Sam Chandler a ajouté un commentaire,
Colin! You are a... REALLY good point!!!
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Sam Chandler a ajouté un commentaire,
I totally agree, Colin! Thanks for sharing that. When you capitalize on more powerful analysis you further establish yourself as a subject matter expert and garner the respect of your leadership te...
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Sam Chandler a ajouté un commentaire,
Greetings, all! Part 1 has officially been posted! Can't wait to hear your thoughts!!!!
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Sam Chandler a créé une publication,
Fine Tuning: Using reports to improve collaboration and drive decisions
This Fine Tuning session is about improving your data analysis processes, including: How spreadsheets are keeping you from your actual job Freeing your brain for more effective interpretations of...
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Sam Chandler a ajouté un commentaire,
These are really great tips, Yaaz! Another thing to consider when determining your notification schedule is audience and intention. Who are you notifying and why? If you need to remind an agent to...