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Oliver Knigge

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  • Liquid If/Else problem

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    Hi, I have found a similar post here:https://support.zendesk.com/hc/en-us/community/posts/208931908-LIquid-if-else-not-working I have a problem to get some liquid expressions in triggers running co...

  • Chat ratings without satisfaction

    Répondu

    Hi, we have recognized, that it is possible for customers to comment on chats within the satisfaction rating, but to leave the main satisfaction blank.  So we have chats without a satisfaction rati...

  • if/else within when-conditions with the same variable are not working

    Hi mates, i try to get some liquíd code running properly to differ between our e-mail signatures but it doesn't work. Basically I have the following code: {% case ticket.group.name %}{% when 'Group...