Jenny Gillett

1. Communauté
2. Zendesk Talk EAP - Talk agent recording controls
3. Documentation for the Talk agent recording controls EAP

Hi Cyn,    I understand your frustration. The ability to bulk update is not something that we have considered as part of this EAP but there are active conversations happening internally around numb...

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• Jenny Gillett
• Création 8 janvier 2020 15:03
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing Talk agent recording controls EAP

Hi all, Delighted to see so many people excited about and registering their interest in this EAP. Looks like we had a bit of an issue with the sign-up form, which has now been fixed. Can I ask anyo...

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• Jenny Gillett
• Création 4 novembre 2019 11:24
• 1 vote

1. Communauté
2. Feedback on Talk
3. Possibility of stopping a call recording

Hi Annabel,  Yes, we do have an update for you regarding this functionality. Engineering is currently working on this exact feature, all going well, we hope to push early access of this feature out...

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• Jenny Gillett
• Création 8 octobre 2019 09:54
• 4 votes

1. Communauté
2. Feedback on Chat
3. Zendesk Talk and Zendesk Chat integrate statuses

Hi Andy and Azhar,  Thanks for taking the time to share your feedback, I am another Product Manager at Zendesk and I'm currently working on how best to solve this gap we have in product. We are at ...

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• Jenny Gillett
• Création 12 juillet 2019 15:05
• 0 vote

1. Talk
2. ...
3. Reporting for Talk
4. Monitoring calls with the Live calls dashboard (Talk Professional and Enterprise)

Hi Maria,  This work is still on our backlog and I do understand the need but unfortunately the work has not been prioritised as of yet. The only work around we have to offer you at this point is t...

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• Jenny Gillett
• Création 21 février 2019 16:33
• 0 vote

1. Talk
2. ...
3. Reporting for Talk
4. Monitoring calls with the Live calls dashboard (Talk Professional and Enterprise)

Hi Mie,  Thanks for getting in touch, this is consistent with other feedback we have heard.  We understand the need to have more granular permissions by feature and/or by role. It is something we a...

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• Jenny Gillett
• Création 22 août 2018 10:31
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Talk
3. Talk - agents remain available after missed call

Hi all This is in our top feature requests and is just as high on our backlog. I don't have any dates to share with you right now but I assure you we have not forgotten about it and we understand t...

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• Jenny Gillett
• Modifié 25 mai 2018 15:50
• 0 vote

1. Communauté
2. Completed Product Feedback Requests - All Products
3. Feature Request - Improvements to Voice

Hi In case you missed our announcement, I have some good news for you. Zendesk Talk now has the ability to configure voicemail on or off/ inside or outside your business hours and you can customise...

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• Jenny Gillett
• Création 31 août 2017 12:32
• 0 vote

1. Communauté
2. Completed Product Feedback Requests - All Products
3. Disable voicemail in Zendesk Voice

Hi everyone,  In case you missed our announcement, I have some good news for you. Zendesk Talk now has the ability to configure voicemail on or off/ inside or outside your business hours and you ca...

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• Jenny Gillett
• Création 31 août 2017 12:26
• 0 vote

1. Communauté
2. Completed Product Feedback Requests - All Products
3. [COMPLETED] Alternate voice greeting for after hours

Hi everyone In case you missed our announcement, I have some good news for you. Zendesk Talk now has the ability to configure voicemail on or off/ inside or outside your business hours and you can ...

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• Jenny Gillett
• Création 31 août 2017 12:17
• 0 vote